Return And Refund Policy

Return & Refund Policy – Oska Zurich

Thank you for shopping with Oska Zurich, your trusted destination for stylish men’s and women’s T-shirts in Switzerland. Your satisfaction is very important to us, and we want to make your return and refund process as smooth as possible. Please review our policy below:

30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be in unused, unworn condition, with all original tags and packaging intact.

How to Initiate a Return

To initiate a return, please contact us at support@oskazurich.com. Our customer service team will provide you with a return authorization and detailed instructions.
Please note: Returns sent without prior approval will not be accepted.

Return Shipping Costs

  • Defective Products: We will provide you with a prepaid return label.

  • Customer Remorse (e.g., wrong size, changed mind): The customer is responsible for return shipping costs.

Accepted Product Conditions

We only accept returns if the product:

  • Is in new, unworn, and unused condition

  • Includes all original packaging, tags, and accessories

No Restocking Fees

We do not charge any restocking or handling fees for returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive a damaged, defective, or incorrect item, contact us immediately at support@oskazurich.com. We will quickly arrange a replacement, exchange, or refund.

Exchanges

If you need a different size or a replacement for a defective item, we offer free exchanges for faulty or incorrect products. Contact us to arrange the exchange.

Refunds

Once your returned item is received and inspected, we will notify you about the approval status.

  • Approved refunds will be processed within 7 business days and issued to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

Contact Information

Store Name: Oska Zurich
Trade Name: OSKA Schweiz GmbH
💼 VAT Number: CHE-324.003.781
🧾 Commercial Register Number: CH02040562972
🏢 Head Office: Thurgauerstrasse 117, 8152 Opfikon, Switzerland
📞 Phone: +41 43 500 65 63
📧 Email: support@oskazurich.com
🕒 Business Hours: Monday – Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1), Closed on weekends and public holidays.
Order Cut-off Time: 5 PM (CET / Central European Time, UTC+1)