Billing Terms And Conditions

Payment Methods

We accept the following secure payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express

  • PayPal: Fast and secure online payments

  • Other Online Payment Gateways: As displayed during checkout

All payments are processed securely using SSL encryption to protect your financial data.

Billing Information

  • Customers must provide accurate and complete billing information at the time of purchase.

  • Invoices are automatically generated and sent to your registered email address after the order is confirmed.

  • Billing details must match the payment method used to avoid delays or payment failures.

Order Confirmation & Invoicing

  • Upon successful payment, you will receive an order confirmation email with a summary of your purchase.

  • A detailed invoice will be issued, including product description, quantity, price, applicable VAT, and total amount paid.

Taxes & VAT

  • All product prices include Swiss VAT (MwSt.).

  • Customers are not liable for additional VAT or import duties if the delivery is within Switzerland.

  • For international deliveries (if applicable in the future), import taxes, customs duties, or handling fees may apply depending on the destination country.

Refunds & Billing Corrections

  • Refunds are processed in accordance with our Return & Refund Policy.

  • Any billing errors must be reported to support@oskazurich.com within 7 days of receiving the invoice.

  • We reserve the right to correct any typographical errors, pricing mistakes, or technical errors on invoices.

Payment Authorization

  • By placing an order, you authorize Oska Zurich to charge the provided payment method for the total purchase amount, including applicable taxes and shipping fees.

  • We reserve the right to decline or cancel orders if payment authorization fails.

Disputed Charges

  • In the event of a disputed transaction, please contact support@oskazurich.com immediately.

  • We will work to resolve the issue within 10 business days.

Order Cancellations & Modifications

  • Orders can be cancelled within 24 hours of placement if they have not yet been processed.

  • Once the payment is processed and the order is shipped, any changes will be subject to our Return & Exchange Policy.

Security & Compliance

  • All transactions comply with Swiss financial regulations.

  • Your payment information is never stored on our servers and is handled exclusively by secure payment providers.

Contact Information

Store Name: Oska Zurich
Trade Name: OSKA Schweiz GmbH
💼 VAT Number: CHE-324.003.781
🧾 Commercial Register Number: CH02040562972
🏢 Head Office: Thurgauerstrasse 117, 8152 Opfikon, Switzerland
📞 Phone: +41 43 500 65 63
📧 Email: support@oskazurich.com
🕒 Business Hours: Monday – Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1), Closed on weekends and public holidays.
Order Cut-off Time: 5 PM (CET / Central European Time, UTC+1)