FAQs

1. What fabric are your T-shirts made of?

Our T-shirts are crafted from 95% premium cotton and 5% elastane, offering a soft, breathable, and slightly stretchy fabric for maximum comfort.

2. What is the weight of your T-shirts?

We use 160–180 GSM fabric – lightweight enough for everyday wear but durable enough to last.

3. Are your T-shirts suitable for both men and women?

Yes! All our T-shirts are designed as unisex, ensuring a modern, relaxed fit that flatters every body type.

4. How should I wash my T-shirt?

  • Machine wash cold (max 30°C / 86°F)

  • Wash with similar colors

  • Do not bleach

  • Tumble dry low or hang to dry

  • Iron on low if needed, avoiding prints

5. Do you offer returns and exchanges?

Yes, we have a 30-day return and exchange policy. Products must be in unused condition with all original tags and packaging intact. For defective or incorrect items, we provide a prepaid return label.

6. How long will it take to receive my order?

  • Order processing: 1–3 business days

  • Shipping: 8–12 business days within Switzerland

  • Total estimated delivery: 9–15 business days

7. What if my order arrives damaged?

If you receive a damaged or defective item, please contact us immediately at support@oskazurich.com with clear photos. We will provide a free exchange or refund.

8. Can I change my shipping address after placing an order?

Yes, contact us within 24 hours of placing your order via support@oskazurich.com or call +41 43 500 65 63. Once the order is shipped, address changes cannot be made.

9. Do you ship internationally?

Currently, we ship to Switzerland. International shipping options may be added in the future.

10. Are your T-shirts eco-friendly?

Yes! We integrate organic cotton in selected collections and use sustainable fabrics and packaging to reduce our environmental impact.

11. How do I track my order?

Once your T-shirt is dispatched, you will receive a confirmation email with a tracking number. Tracking usually becomes active within 24 hours.

12. What payment methods do you accept?

We accept major credit cards, PayPal, and other secure online payment methods.

13. Are there any hidden fees?

No! All prices include Swiss VAT, and there are no hidden charges for delivery within Switzerland.

14. How can I contact customer support?

You can reach us via:

Contact Information

Store Name: Oska Zurich
Trade Name: OSKA Schweiz GmbH
💼 VAT Number: CHE-324.003.781
🧾 Commercial Register Number: CH02040562972
🏢 Head Office: Thurgauerstrasse 117, 8152 Opfikon, Switzerland
📞 Phone: +41 43 500 65 63
📧 Email: support@oskazurich.com
🕒 Business Hours: Monday – Friday: 09:00 – 17:00 (CET / Central European Time, UTC+1), Closed on weekends and public holidays.
Order Cut-off Time: 5 PM (CET / Central European Time, UTC+1)