Return and Refund Policy for FASHION FOLYS
Thank you for choosing FASHION FOLYS for your cap purchases. We are dedicated to your satisfaction, and to ensure a smooth return and refund experience, please review the following guidelines:
30-Day Return Window
At FASHION FOLYS, we offer a 30-day return period, allowing you to request a return within 30 days of receiving your cap. To qualify for a return, the product must be unused, undamaged, with all original tags attached, and in the same condition as when received.
Initiating a Return
To start a return, please contact us via email at support@oskazurich.com. Our team will provide you with return authorization and detailed instructions for shipping your cap back to us. Please note, returns sent without prior approval will not be accepted.
Return Labels for Customers
- For Defective Products: We will provide a prepaid return label for any defective items.
- For Customer Remorse: Customers are responsible for the return shipping costs for non-defective returns.
Return Period
You have 30 days from the date of receiving your order to initiate a return.
Accepted Product Conditions for Returns
We accept returns for caps that are in new, unused condition, with original tags and packaging intact.
Restocking Fee
FASHION FOLYS does not charge any restocking fees for returns.
Return Shipping Costs for Customers
- For Defective Products: FASHION FOLYS will cover the cost of return shipping.
- For Customer Remorse: Customers will bear the cost of return shipping for non-defective returns.
Damaged, Inaccurate Products, or Issues
Upon receiving your order, please inspect your caps carefully. If you notice any damage, inaccuracies, or issues, contact us immediately at support@oskazurich.com. We will work to resolve the issue as quickly as possible.
Exchanges
FASHION FOLYS processes exchanges for caps that are damaged, inaccurate, or defective. Please contact us for further assistance if you wish to exchange a product.
Restoration Fee
No restoration fee will be applied to your returns.
Refunds
After receiving and inspecting your returned cap, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or credit card company.he status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your bank or credit card issuer’s policies.
CONTACT INFORMATION:
Trade name: FASHION FOLYS
Phone number: +358 45 73999173
Email: support@oskazurich.com
Physical address: 248 Rue Sainte-Catherine, 33000 Bordeaux, France